Refund & Cancellation Policy

Thank you for choosing IK Print Hub.

We strive to deliver the highest standard of print and image processing utility support. Please review our policies regarding refunds and order cancellations below:

1. Wallet Prepayments

• Deposits made to the prepaid wallet balance are strictly **non-refundable** and cannot be cancelled or cashed out.
• Users are advised to load only the required amount necessary to complete print services.
• Wallet funds do not expire and will remain credited to the user's account until spent on our services.

2. Failed Printing Orders

In the event that a digital print job or helper card print task fails to process due to system or server errors, the system will initiate an automatic refund. The deducted service fee will be **credited back to the user's portal wallet balance immediately**.

3. Custom Print Orders

Because all card print and laser copy jobs are custom-made based on the specific document and photo layouts provided by the customer, cancellations are not allowed once order processing starts. We request users to verify layout previews carefully before placing an order.

4. Quality and Reprint Assistance

If you receive a damaged or misprinted physical card due to manufacturing defects, please contact us within 48 hours of receipt. Upon verification of the defect, we will process a replacement card reprint at no additional cost to you.

5. Support & Contact

For refund claims or printing support queries, please write to us at ikprinthub001@gmail.com with details of your order ID and wallet transaction history.